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Practical Process Improvement

Three Days or Six 4-Hour Modules

If your organization needs to begin building a culture of continuous improvement, you’ve found the right course.  Based on the principles of LEAN and Six Sigma methodologies (with a large dose of practical application and common sense) this course provides the foundation upon which a long-term program of continuous improvement can be built.  Attendees will learn a common language and develop an understanding of tools and techniques that will enable even the most process adverse organization to get started on the path of excellence and reap the rewards with a small investment.  Attendees who deliver a completed project will be certified as a Process Improvement Leader.   Students are encouraged to bring a real project to class to use for exercises and get a start toward certification.

Topics to be covered in this course include:

Module 1 – Introduction
• Benefits of process improvement to you and the organization
• How business strategy drives project selection
• The role of “Champions of Change”
• Terms and definitions – learning the language
• Overview of Project Phases
• Differentiate key project roles & responsibilities

Module 2 – Define
• Extracting Customer Requirements from Voice of the Customer information
• Developing a SIPOC for your projects
• Defining your project scope
• Creating a project charter complete with business case
• How Financial Benefits are classified
• Completing a Stakeholder Analysis

Module 3 – Measure
• Developing performance metrics for your process
• Understanding and calculating the Cost of Poor Quality (COPQ)
• Collecting data to assess baseline performance
• Creating a Process Map to depict the current state
• Creating a plan to track activity completion

Module 4 – Analyze
• Analyzing a process flow to identify Non-value added activities
• Identifying types of Non-value added activity
• Completing a Cause & Effect Diagram to identify and document causes
• How to prioritize items using a Pareto Chart
• Tracking performance over time using a Run Chart

Module 5 – Improve
• Common improvement techniques
• Creating solution ideas for your project
• Evaluating, prioritizing and selecting solution ideas
• Understanding the concept of performing a pilot test of your solution
• Creating the plan for full-scale implementation

Module 6 – Control
• Developing and implementing a control plan
• Transitioning responsibility to a process owner
• Establishing continuous improvement
• Creating an Executive Summary for your project
• Closing the project
• Describe strategies for dealing with any barriers to progress